Return and Refund Policy
Right to Cancel an Order
If you are a consumer purchasing from the European Union, you generally have the right to cancel an online purchase within 14 days of receiving your order, without providing a reason, subject to exceptions provided by law.
To exercise this right, you must contact us within 30 days of receiving your order.
After notifying us of your decision, you have an additional 30 days to return the products.
Return Conditions
For a return to be accepted, products should, where applicable:
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Be in their original condition.
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Be unused, where appropriate.
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Be returned with their original packaging, accessories, and labels, where applicable.
You may examine a product to establish its nature, characteristics, and functioning, as you would in a physical shop. However, you may be responsible for any reduction in the product's value resulting from handling beyond what is necessary.
Certain products may be excluded from the right to return where permitted by law, including personalised products and sealed products that cannot be returned for health or hygiene reasons once opened.
How to Request a Return
To request a return, please contact our customer support team and provide:
We will explain the return procedure and provide the necessary instructions.
Please do not send any products back before contacting us.
Return Shipping Costs
Unless the product is defective, incorrect, or other consumer protection laws apply, customers are responsible for the direct costs of returning products, provided they were informed of this condition before making the purchase.
If you receive a defective, damaged, incorrect, or non-conforming item, please contact us so that we can find an appropriate solution in accordance with applicable law.
Refunds
Once we receive and inspect the returned product, we will inform you of the outcome.
Where a refund is due, it will generally be issued using the same payment method used for the original purchase, unless you expressly agree to another arrangement.
For returns covered by European consumer protection rules, refunds will be processed within the applicable legal timeframe.
We may withhold the refund until we have received the returned products or you have provided proof that they have been sent back, whichever occurs first.
The cost of standard delivery for the original order will be refunded where required by law. Additional costs resulting from choosing a more expensive delivery method may not be refunded.
Defective or Damaged Products
If your order arrives damaged, is defective, contains an incorrect item, or does not conform to the contract, please contact us as soon as possible.
Please provide your order number and, if necessary, photographs to help us identify the problem.
We will assess the situation and offer a remedy required by applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
Your statutory consumer rights are not affected by this policy.
Non-Returnable Products
Where permitted by law, certain products may be excluded from the right of withdrawal, including:
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Personalised or made-to-order products.
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Sealed products that cannot be returned for health or hygiene reasons once opened.
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Other products specifically excluded under applicable consumer protection legislation.
This section does not limit your rights regarding defective, damaged, or non-conforming products.
Exchanges
If you wish to exchange a product, please contact us before returning it.
Exchanges are subject to product availability and applicable legal rights. If an exchange is not possible, we will explain the available alternatives.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team.
Store: k-boss dog sports
Email: kboss.dogsports@gmail.com
We will do our best to assist you and ensure that your request is handled fairly and in accordance with applicable law.
